Accessibility Information

Panaro Srl’s commitment

Panaro Srl is committed to ensuring the accessibility of its website www.panarocases.it in accordance with Legislative Decree no. 82 of 27 May 2022, implementing European Directive 2019/882.

Panaro Srl believes that it is a collective moral obligation to allow everyone access to information, products or services without encountering obstacles or barriers, so that everyone can live with dignity, equality and independence. For this reason, resources have been invested to make the website easier to use and more accessible to everyone, including persons with disabilities.

In compliance with Legislative Decree 82/2022 the following indications are provided below:

1. Information on the assessment of how the service meets accessibility requirements while specifying the applicable requirements;
2. General description of the service, in accessible formats;
3. Descriptions and explanations necessary to understand how the service works;
4. Description of how the service meets accessibility requirements;
5. Information demonstrating that the service provision process and its monitoring ensure service compliance;
6. Assistance with and reporting of any accessibility issues.

1. Accessibility requirements and applicable criteria

The requirements for digital accessibility are set out in Legislative Decree no. 82 of 27 May 2022, implementing European Directive 2019/882.

The contents of the website must comply with the criteria established by the Web Content Accessibility Guidelines (WCAG) 2.1 at levels A and AA, and by the technical standard UNI EN 301549. The four fundamental principles of digital accessibility, expressed by WCAG 2.1, are:

• Perceivable – The contents are presented in a clear and understandable way.
• Operable – The interface is easily navigable by all users.
• Understandable – The information and operations are intuitive and easy to interpret.
• Robust – The website is compatible with the most common assistive technologies.

Referring to the above-mentioned legislation, the self-assessment model published by AgID clearly lists the 50 success criteria to be used to assess a website’s accessibility. The guidelines on the accessibility of IT tools published by the same agency also specify that web content includes both textual and non-textual information, downloadable documents and forms, and forms of two-way interaction, such as the processing of digital forms and the completion of authentication, identification and payment processes.

Areas excluded from the application

Article 1, paragraph 5 of Legislative Decree no. 82/2022 states that the provisions of the decree do not apply to the following website content and mobile applications:

• Time-based media pre-recorded and published before 28 June 2025;
• Office file formats published before 28 June 2025;
• Online maps and cartography services, where essential information for maps intended for navigation is provided in accessible digital form;
• Third-party content that is neither financed nor developed by the economic operator concerned nor subject to its control;
• Website and mobile application content considered archived in the sense that it contains only content that has not been updated or reworked after 28 June 2025.

2. General description of the service

This site is aimed at the end consumer and offers a sales service for the Panaro brand, allowing them to discover, select, and purchase the company’s products. Users can explore the site by category, add items to their cart, and access their personal area. In addition to providing a complete purchasing process, the site also allows them to subscribe to the newsletter, consult the blog, and receive support and assistance by contacting the company.

3. How the service works

The website is available from desktop, tablet and smartphone devices via the main web browsers currently on the market. The website is available in several languages.

The website navigation is designed to be intuitive and coherent, through a main menu that allows direct access to the most relevant sections.

Below is an in-depth look at how the main services offered by the website work:

• Browse products: users can browse the various products available by selecting items in the main menu...
• Make a purchase: users can purchase the desired products by selecting the product and clicking the “Add to cart” button...
• Access the reserved area: the site allows users to access their reserved area by clicking the dedicated icon...
• Make a return: a return request can be made by accessing their reserved area...
• Navigate by search: users can directly search for a product by entering a keyword...
• Make an information request: users can contact the company by filling out the form...
• Subscribe to the newsletter: users can subscribe to the newsletter by selecting the dedicated button...
• Consult the blog: users can consult the blog by selecting the dedicated option...

4. Meeting accessibility requirements

Panaro Srl has commissioned a third-party digital accessibility expert to perform a technical audit...

• Compatibility with assistive technologies (e.g. NVDA, JAWS)
• Keyboard navigation
• Appropriate colour contrasts
• Text alternatives for graphic and multimedia content
• Zooming and resizing fonts
• Subtitles for multimedia content and text transcriptions
• Control of animations and reduction of non-essential movements
• Clearly labelled forms and input fields for easy interaction

Accessibility of web content for users using assistive technologies... supported by the presence of ARIA attributes...

To further improve accessibility and user experience, a new feature has been integrated: the UserWay PRO widget...

• Screen reader: reads all page content aloud...
• Dictionary: access dictionary lookups...
• Larger text: increases the size of on-screen text...
• Saturation: sets colour intensity...
• Contrast: inverts colours...
• Smart contrast: ensures ADA compliance...
• Featured link: highlights interactive elements...
• Stop animations: pauses auto-moving content...
• Text spacing: adjusts spacing for dyslexic users...
• Line spacing: increases line height...
• Text alignment: aligns text left/right/centre...
• Fonts for dyslexia: improves readability...
• Large cursor: enlarges the cursor...
• Suggestions: shows alt text and ARIA labels...
• Page structure: reveals titles, landmarks and links...

5. Additional accessibility requirements for e-commerce services

The service ensures that identification, security, and payment features are accessible...

The e-commerce service is managed through the Shopify platform: https://www.shopify.com/accessibility.

For electronic payments, the site uses:

• PayPal: Contact page
• Mastercard: Support page
• Visa: Contact form
• American Express: Accessibility statement | Contacts
• iDeal: Contact form

6. Compliance status

This website is partially compliant with the requirements set out in Appendix A of the UNI CEI EN 301549 standard due to the cases of non-compliance listed below:

• Some web pages do not comply with Chapter 9 “Web”...
• Some PDF files downloadable from the website do not comply with Chapter 10 “Non-web documents”.

In particular:

• Some page elements do not clearly indicate their purpose...
• Some visual information is not properly structured...
• Some information does not have adequate colour contrast...
• Some content is not usable with a keyboard...
• Keyboard navigation is not appropriate in some sections...
• Some video content lacks content management controls...
• The order of information accessed via keyboard is inconsistent...
• Some elements do not provide clear feedback...
• Some content does not have unique attributes...

This accessibility notice also considers the non-conformities corrected by the UserWay PRO widget to be resolved.

7. Service provision process and accessibility monitoring

Panaro Srl has paid particular attention to the service provision process...

• Technical verification through gap analysis;
• User testing with assistive technologies;
• Analysis of technologies, plug-ins and third-party services;
• Report of gaps and non-conformities;
• Correction of code and UserWay technology;
• Preparation of public accessibility documentation;
• Internal policies to manage support requests.

Periodic technical checks are planned, carried out by external consultants...

8. Support and problem reporting

If you experience difficulties accessing content or functionalities, you can:

• Email: marketing@panarocases.com
• Contact form: https://panarocases.it/pages/contact-us

In your communication, please specify:

• First name and surname;
• Address of the web page concerned;
• Clear and concise description of the problem;
• Tools used (OS, browser, assistive technologies);
• Suggestions for improvement.

Reports will be addressed as quickly as possible and will contribute to the ongoing improvement of the website’s accessibility.